Return & Refund Policy

🔄 RETURN & REFUND POLICY

At Fabrisone, customer satisfaction is our top priority. We are committed to providing premium fashion accessories and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Please read this Return & Refund Policy carefully before placing your order.

📦 Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include all original tags, packaging, dust bags, and accessories (if applicable).
  • Not show signs of wear, damage, or alteration.
  • Be accompanied by proof of purchase or order confirmation.

Items that do not meet these requirements may not be eligible for a refund.

❌ Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns on:

  • Used or worn products
  • Items without original packaging or tags
  • Personalized or customized items
  • Gift cards (if applicable)
  • Final Sale or Clearance items
  • Products damaged after delivery due to misuse or improper care

📸 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the shipping box and packaging

After reviewing your request, we may offer:

  • A replacement (subject to availability)
  • A full refund
  • Store credit
  • Another appropriate resolution

📋 How to Start a Return

Step 1 – Contact Us

Email our customer support team with:

  • Order number
  • Reason for return
  • Photos (if applicable)

Step 2 – Return Authorization

If your return is approved, we'll provide:

  • Return instructions
  • Return shipping address
  • Return Authorization (RMA), if required

Step 3 – Ship Your Return

Package the item securely and send it back using a trackable shipping service.

Returns sent without prior authorization may not be accepted.

🚚 Return Shipping Costs

If the return is due to:

  • Our shipping error
  • A defective item
  • A damaged item

Fabrisone will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping expenses.

Original shipping charges are non-refundable unless the return is due to our error.

💳 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that banks and credit card providers may require additional time before the refund appears in your account.

🔁 Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, simply:

  1. Return the eligible product.
  2. Place a new order for your preferred item.

❌ Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled.

If eligible, you may return the item after delivery in accordance with this policy.

👜 Product Condition Requirements

Returned products must include all original components, including:

  • Original box
  • Protective packaging
  • Dust bags (if included)
  • Authenticity cards (if included)
  • Product tags
  • Accessories included with the item

Items returned without these components may be subject to a partial refund or may not qualify for a refund.

⚠️ Inspection Process

All returned products are inspected before refunds are approved.

Fabrisone reserves the right to refuse returns if items are found to be:

  • Used
  • Worn
  • Damaged by the customer
  • Missing parts or packaging
  • Returned outside the return period

🛡 Fraud Prevention

To protect both our customers and our business, we reserve the right to refuse returns or refunds involving:

  • Fraudulent claims
  • Excessive return activity
  • Returned items different from those originally shipped
  • Abuse of our return policy

📜 Policy Changes

Fabrisone reserves the right to modify this Return & Refund Policy at any time.

Any updates will be posted on this page and become effective immediately upon publication.

📬 Contact Us

If you have any questions regarding returns or refunds, please contact us.

Fabrisone

📧 Email: help.fabrisone@outlook.com

📍 Address: 20211 Timberline Trail, Cypress, TX 77433