FAQs

❓ FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to Fabrisone! Below are answers to some of the most common questions from our customers. If you need additional assistance, our customer support team is always happy to help.

1. What does Fabrisone sell?

Fabrisone specializes in premium fashion accessories, including:

  • Luxury Wallets
  • Designer Handbags & Purses
  • Premium Belts
  • Fashion Sunglasses
  • Card Holders
  • Travel Accessories
  • Everyday Luxury Essentials

2. Do you ship within the United States?

Yes. We currently ship to addresses throughout the United States.

At this time, international shipping is not available.

3. How long does shipping take?

Estimated delivery times are:

Standard Shipping: 3–7 Business Days

Expedited Shipping: 1–3 Business Days (when available)

Please note that processing time of 1–3 business days is separate from shipping time.

4. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Tracking information usually becomes active within 24–48 hours.

5. Can I cancel my order?

Yes, but only before your order has been processed or shipped.

Once an order has been shipped, it can no longer be canceled.

6. What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be:

  • Unused
  • Unworn
  • In original packaging
  • Include all original tags and accessories
  • Accompanied by proof of purchase

Please review our Return & Refund Policy for complete details.

7. Can I exchange an item?

We currently do not offer direct exchanges.

If you would like a different product, simply return the eligible item and place a new order.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A description of the issue

We'll review your request and provide an appropriate resolution.

9. Are my payment details secure?

Yes.

Fabrisone uses secure payment gateways and SSL encryption to protect your personal and payment information.

We do not store your complete credit card details on our servers.

10. What payment methods do you accept?

We accept most major payment methods available through Shopify Checkout, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal (where available)

Available payment methods may vary depending on your location.

11. Will I receive an order confirmation?

Yes.

Immediately after placing your order, you'll receive an email confirming your purchase.

You'll receive another email with tracking information once your order has shipped.

12. Why does my product look slightly different from the website photos?

Product colors and appearance may vary slightly due to:

  • Screen brightness and monitor settings
  • Lighting used during photography
  • Manufacturer updates
  • Production variations

These minor differences do not affect product quality or functionality.

13. Do your products include original packaging?

Packaging may vary depending on the product and supplier.

If original branded packaging is included, it will be indicated in the product listing whenever applicable.

14. Do you offer discounts or promotions?

Yes.

Throughout the year, Fabrisone offers:

  • Seasonal Sales
  • Holiday Promotions
  • Limited-Time Discounts
  • Coupon Codes
  • Special Offers

Subscribe to our newsletter to stay informed about upcoming promotions.

15. Can I modify my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address.

Please contact us as soon as possible after placing your order.

Once an order has shipped, address changes are no longer possible.

16. What happens if my package is lost?

If your package appears lost during transit, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and help find the best possible resolution.

17. How do I contact customer support?

If you have any questions about your order, shipping, returns, or products, please contact us.

Fabrisone

📧 Email: help.fabrisone@outlook.com

📍 Address: 20211 Timberline Trail, Cypress, TX 77433

We strive to respond to all customer inquiries within 24–48 business hours.